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Consumer Products

How long does shipping take?

Orders are typically processed and shipped within 1–2 business days. Consumer products ship free via USPS unless otherwise specified on the product page.

Do you offer free shipping?

Yes! Most consumer products include free standard USPS shipping.

What is your return policy?

Consumer products are backed by our 30-Day Money-Back Guarantee. If you're not completely satisfied, simply contact us within 30 days of delivery.

Are your whitening products safe?

Yes. Our whitening products are designed to be safe when used as directed. As with any whitening product, some users may experience temporary tooth sensitivity.

How long will it take to see whitening results?

Many customers notice brighter teeth after their first treatment, with optimal results typically achieved after several consecutive treatments.

Will whitening damage my enamel?

When used according to the instructions, professional-grade carbamide peroxide whitening products are considered safe for tooth enamel.

Can I use whitening products if I have crowns, veneers, or fillings?

Whitening products do not whiten crowns, veneers, fillings, or other dental restorations. If you have extensive dental work, consult your dentist before use.

How often should I whiten my teeth?

This depends on your goals. Many customers whiten daily until they achieve their desired shade and then perform maintenance treatments weekly or as needed.

Is the LED light required?

No. Even though it is not required, the LED light is designed to be used with the whitening system as directed to maximize the whitening experience.

Do you sell replacement whitening gel?

Yes. Replacement whitening gel is available separately on our website.

What if my product arrives damaged?

Please contact us as soon as possible with your order number and photos of the damaged item. We'll work quickly to resolve the issue.

Professional Products

Who are Zeza professional products designed for?

Our professional products are designed primarily for dental offices, medical practices, veterinary clinics, surgical centers, and other healthcare facilities.

How quickly do professional orders ship?

Most professional orders ship within 1–2 business days via FedEx Ground.

How is shipping calculated?

Professional products ship at standard FedEx Ground rates, which are calculated during checkout.

Do you offer volume discounts?

Yes. Many professional products qualify for quantity discounts. Contact us for pricing on larger orders.

Can I place recurring orders?

Absolutely. Many customers reorder on a regular schedule. Contact our customer service team if you need assistance with recurring purchases.

Are your towels disposable?

Yes. Zeza towels are designed as high-quality disposable patient towels for professional healthcare environments.

What makes Zeza towels different?

Zeza towels are designed to provide superior absorbency, durability, and reliability while helping keep operatories cleaner and more efficient.

Are your products latex-free?

Currently all of the products are latex-free.

Can healthcare facilities purchase tax-exempt?

Yes. Qualified organizations may purchase tax-exempt after providing the appropriate documentation.

Do you accept purchase orders?

Please contact our sales department to discuss purchase order eligibility and account setup.

Can I request samples?

Sample availability varies by product and current inventory. Contact us to inquire about available samples.

Do you offer custom or private label products?

Please contact our sales team to discuss custom manufacturing, private labeling, or special-order opportunities.

Orders & Account

Can I change or cancel my order?

If your order has not yet shipped, we will do our best to modify or cancel it. Please contact us as soon as possible after placing your order.

How can I track my order?

Once your order ships, you will receive an email with tracking information, if available.

Do you ship internationally?

At this time, we ship only within the United States unless otherwise noted.

What payment methods do you accept?

We accept major credit cards and other payment methods offered during checkout.

Is my payment information secure?

Yes. All online transactions are processed using secure, encrypted payment technology.

How can I contact customer support?

If you have any questions about your order or our products, please visit our Contact Us page or reach out to our customer service team at customerservice@zeza.com. We're always happy to help!