Zeza Return Policy

At Zeza, we stand behind the quality of our products and want you to shop with confidence. 

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Consumer Whitening Products

We offer a 30-Day Money-Back Guarantee on all consumer whitening products purchased directly from Zeza.com.

If you are not completely satisfied for any reason, simply contact us within 30 days of delivery to request a return authorization, email us at customerservice@zeza.com. Once your return is received, we will issue a refund of the purchase price.

Examples include:

• Teeth Whitening Kits

• PurplePaste™ Toothpaste

• LED Sonic Toothbrushes

• Whitening Gel Refills

• Other consumer oral care products

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Professional Products

Professional products, including towels, bibs, pads, and other disposable supplies, may be returned within 30 days of delivery only if the products are unused, unopened, and in their original packaging.

Returned products must be in resalable condition. Refunds will be issued after the returned merchandise has been inspected and approved.

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Non-Returnable Items

The following items are not eligible for return or refund:

• Products purchased at a discounted, clearance, promotional, or closeout price (except consumer whitening products covered under our 30-Day Money-Back Guarantee).

• Products that have been opened, used, damaged, or altered (except consumer whitening products covered under our 30-Day Money-Back Guarantee).

• Special-order or custom products.​

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Return Authorization

Before returning any product, please contact our Customer Service team to obtain a Return Merchandise Authorization (RMA). Returns received without an RMA may be refused.

Customers are responsible for return shipping costs unless the return is the result of our error or a defective product.

If you have any questions about our return policy, we're here to help. Please contact Zeza Customer Service, and we'll be happy to assist you. +1 954 727 9233 or customerservice@zeza.com